Help Mobile – ORA Personal Alert

The ORA User Guide will walk you through the ORA Setup, and explains how ORA works. 

View ORA User Guide

 

Does ORA require a subscription and what do I get for it?

Yes, a subscription is required for your ORA to work properly. You will not be charged until you receive your ORA and activate your account. It is $14.99 per month or $149.95 per year. 

Subscriptions includes: 

  • Unlimited Alerts 
  • Unlimited number of emergency contacts 
  • Patent pending 911 emergency response 
  • ORA low battery indicator 
  • Inactivity tracking reporting 
  • Chat function for support network members

 

 

How is ORA different than medical alert or PERS devices?

There are many reasons why ORA is different, besides how great it looks! Firstly, traditional devices typically only work in the home and yard, whereas ORA works wherever there is cellular coverage. In addition, the alerts go to your network of friends and family, instead of a stranger in a call center. Your network also has access to a dashboard of information on their app, including connection details and inactivity, something other devices do not have. Finally, when you purchase ORA, it is yours to keep and the monthly subscription is very competitive. There are no contracts or hidden fees.

  

Do I need an ORA Link for each piece of jewelry?  

Nope. You only need one ORA Link, and you can swap it in and out of every piece of ORA compatible jewelry and sportswear. The Flex is great for everyday wear, including sleeping, bathing, and exercising, and then you can change to the Teardrop when you want to dress up.

 

Does ORA have fall detection?

Fall detection is currently not a feature of ORA. Our research indicated that automatic fall detection is largely unreliable, and the feedback from older adults from our focus groups reinforced this. Those who owned devices with automatic fall detection told us there were many times when they didn't fall but the device went off, which was not only annoying for them and their loved ones, it also caused them to not want to wear the device. This is the worst possible scenario, since wearables are only useful if people wear them! 

Instead, ORA offers 'inactivity monitoring'. With a quick check in the ORA App, the support network can see if the wearer is wearing ORA, if it is charged and connected, and if the wearer has moved or has been inactive for extended periods. If you see the wearer hasn't moved in a while, this could be an indication you should give them a call.

 

Do I need a smartphone?

Yes, the ORA Link pairs with an app on a smartphone. Note that your smartphone needs to have an active cellular and data connection for ORA to work properly.

Your contacts do not require a smartphone. However, if your contacts use a regular cell phone, only texts will be received as the other features (notifications, GPS location, inactivity) can only be accessed through the ORA App. 

Not sure if your smartphone is compatible? Contact us and we'd be happy to help you at support@oraforyou.com. 

 

Which smartphones are compatible?

All modern iPhone (iOS 9+) and most modern Android (Android 5+) smartphones will work with ORA. At this time, Samsung Galaxy A and Samsung Galaxy J series phones are not compatible. We are working hard to ensure compatibility with all smartphones.

Not sure if your smartphone is compatible? Contact us and we'd be happy to help you at support@oraforyou.com. 

 

How long does the battery last?

Your ORA Link will last a full 24 hours (depending on usage) before needing to be recharged. You should charge your ORA every day or night, just like your smartphone. ORA can't help you in an emergency if your Link or smartphone are not charged! It should only take a couple hours to charge your Link. You’ll know it’s fully charged by the solid green light on your Link. The simple magnetic charger is included with your purchase of any ORA package.

 

Is there a warranty?

We offer a one-year warranty for the Link. Please email support@oraforyou.com if you would like a copy of our warranty policy.

 

Who can be included in the support network?

You determine who you would like to notify, and you can add as many people as you want. You invite them to be a contact, and they would download the ORA app.  

 

How can my phone alert 911? Does it still work if I have an iPhone and it is in sleep state or locked?

After you signal an alert, if you do not receive and answer a phone call within that 2 minutes, your Link will instruct your phone to call 911. Our patent pending system follows protocol which will unlock an iPhone in sleep state. As long as your phone is in range and charged, 911 will be called at the end of the countdown, even if your phone has a passcode and is locked.

This is a major benefit of ORA compared to our competitors. Look closely at their messaging; it is common for them to hide in the fine print that your phone must be unlocked, or that your loved ones need to call 911. Unfortunately, that isn't optimal. Emergency services have systems to find you if you use your phone to call 911, so ORA follows how 911 emergency services actually works. ORA has also been tested with a large North American 911 provider. It works!

 

What if I press the button accidentally?

We've designed the Link to make it difficult to press the button by accident. The button is indented so you can feel where the button is, but makes it harder to accidentally press. However, if you do press it by accident, it's simple to cancel it: just go into the ORA app and press the ‘Cancel’ button. Your support network will be notified that you cancelled the alert. 

 

Can I pair one ORA Link to two smartphones?

Each ORA Link is paired to only one smartphone. If you need to, you can reconnect to a different smartphone. For more details about this, send us a message at support@oraforyou.com.

 

What kind of notifications does the system send?

The network receives a Push Notification in the ORA app (or a text message to a non-smartphone  phone number) and their phone will emit an emergency sound. The wearer’s ORA will vibrate aggressively, blink red and their phone will also emit an emergency sound.

 

How I can be sure it doesn’t track my location all the time?

Your privacy is our highest priority. ORA only tracks your location when you press the button, and shares your location information only with those contacts you have added to your support network. We respect your right to privacy and treat your personal information with strict confidentiality. 

 

Will you ship internationally?

ORA is currently certified for sale in Canada and the United States and is shipped from Canada. We plan to sell to other countries soon.

 

How close does my phone need to be to ORA?

Since the device uses Bluetooth technology, your ORA Link and phone will need to be within range (20-30 feet) of each other to ensure you can send alerts and transmit data. This range depends on your specific circumstances, like phone model and the building you are in. In general, it is best to keep your ORA and smartphone with you.

 

What happens if my phone shuts down or loses power?

ORA requires that the ORA app is running on your phone in order to work properly. If your phone is turned off or runs out of battery charge, your ORA will not work. 

 

If you have any suggestions, questions or comments, we would love to hear from you!  Email us at support@oraforyou.com.