Have an ORA Device and need help?
Does ORA require a subscription and what do I get for it?
There is no subscription or monthly fee for ORA personal accounts.
ORA PRO is a separate program for businesses and may include monthly fees. Please contact us at email@example.com for more information.
- Unlimited Alerts
- Unlimited number of emergency contacts
- 911 emergency response
- Tech Support
- ORA low battery indicator
- Chat function for support network members
Do I need a smartphone?
Yes, ORA pairs with a compatible smartphone that has an active cellular and data connection. Contacts should also use a smartphone to ensure ORA alerts work properly as notifications, GPS location and inactivity can only be accessed through the ORA App. If a regular cell phone is used, only texts will be received.
ORA requires a smartphone with iOS10+ or Android OS 6+. We support all iPhones 5 and later. Android phones vary considerably. We support the majority of Android phones, however If you are unsure if your phone is supported, please send us a message at firstname.lastname@example.org.
How long does the battery last?
Your ORA will last for 3 to 4 days (depending on usage) before needing to be recharged. We recommend you charge your ORA on a regular basis, just like your smartphone. ORA can't help you in an emergency if your ORA or smartphone are not charged! It should only take a couple hours to charge your device. You’ll know it’s fully charged by the solid green light on your device. The simple magnetic charger is included with your purchase of any ORA package.
Is there a warranty?
We offer a one-year warranty. Please email email@example.com if you would like a copy of our warranty policy.
Who can be a contact and are there any limits to how many contacts I can have?
You determine who you would like to be your contacts, and there is no limit to how many you can have. You invite them through the ORA app, and they will receive a text instructing them to download the ORA app.
How can my phone alert 911? Does it still work if I have an iPhone and it is in sleep state or locked?
After you signal an alert, if you do not receive and answer a phone call within 2 minutes, your ORA device will instruct your phone to call 911. Our patent pending system follows protocol which will unlock an iPhone in sleep state. As long as your phone is in range and charged, 911 will be called at the end of the countdown, even if your phone has a passcode and is locked.
This is a major benefit of ORA compared to our competitors. Look closely at their messaging; it is common for the fine print to indicate that your phone must be unlocked, or that your contacts need to call 911. Having someone else call 911 on your behalf when they don’t know where you are or what is going on, is not advised.
What if I press the button accidentally?
We've designed the ORA device to make it difficult to press the button by accident. The button is indented so you can feel where the button is but makes it harder to accidentally press. However, if you do press it by accident, it's simple to cancel it: just go into the ORA app and press the ‘Cancel’ button. Your support network will be notified that you cancelled the alert.
Can I pair one ORA device to two smartphones?
Each ORA device is paired to one smartphone. If you need to, you can reconnect to a different smartphone. For more details about this, send us a message at firstname.lastname@example.org.
What kind of notifications does the system send to my Contacts?
Your contacts will receive a Push Notification in the ORA app and their phone will emit an emergency sound. (The wearer’s ORA device will vibrate, blink red and their phone will also emit an emergency sound.) When they open the ORA app they will see who is having an emergency and a map will show their location.
How I can be sure it doesn’t track my location all the time?
Your privacy is our highest priority. ORA only tracks your location when you press the button, and only then does it share your location information. It shares your location only with those contacts you have added via the ORA app. We respect your right to privacy and treat your personal information with strict confidentiality.
Will you ship internationally?
ORA is currently certified for sale in Canada and the United States. We plan to sell to other countries soon.
How close does my phone need to be to ORA?
Since ORA uses Bluetooth technology, your ORA and phone will need to be within range of each other to ensure you can send alerts and transmit data. This range depends on your specific circumstances, like phone model and the building you are in, but is typically 20 to 30 feet. In general, it is best to keep your ORA and smartphone with you.
What happens if my phone shuts down or loses power?
ORA requires that the ORA app is running on your phone to work properly. If your phone is turned off or runs out of battery charge, your ORA will not work.
The ORA device is disconnected and won't reconnect. What do I do?
- Press the "Reconnect" button in the app.
- Make sure that your phone's Bluetooth is turned on and that your ORA device is charged and within Bluetooth range.
- Turn your cell phone off and back on.
- If it's still disconnected, call us at 1.888.651.2980.
The ORA device is blinking orange and vibrating. What do I do?
Your ORA device is in alert mode.
- If possible, open the ORA app and press "Cancel"
- If your phone is trying to call for backup, allow the call to connect.
- If your device is still blinking orange and vibrating, turn off Bluetooth, and call us for assistance at 888.651.2980
How is ORA different than medical alert or PERS devices?
There are many reasons why ORA is different, besides how great it looks! Firstly, traditional devices typically only work in the home and yard, whereas ORA works wherever there is cellular coverage. In addition, the alerts go to your network of friends and family, instead of a stranger in a call center. Your network also has access to a dashboard of information on their app, including connection details and inactivity, something other devices do not have. Finally, when you purchase ORA, it is yours to keep and there is no monthly fee, contracts, or hidden fees.
Do I need an ORA device for each piece of jewelry?
Nope. You only need one ORA device, and you can swap it in and out of the ORA jewelry and the Flex necklace. For instance, the Flex necklace is great for everyday wear, including sleeping, bathing, and exercising, and then you can change to the Teardrop when you want to dress up. However the belt loop clip is permanently attached to the device and can’t be put into other holders.
Does ORA have fall detection?
Fall detection is currently not a feature of ORA. Our research indicated that automatic fall detection is largely unreliable, and the feedback from our focus groups reinforced this. Those who owned devices with automatic fall detection told us there were many times when they didn't fall but the device went off, which was not only annoying for them and their contacts, it also caused them to not want to wear the device. This is the worst possible scenario, since wearables are only useful if people wear them!
Instead, ORA offers 'inactivity monitoring'. With a quick check in the ORA App, the contacts can see if the person is wearing ORA, if it is charged and connected, and if they have been inactive for extended periods.
If you have any suggestions, questions or comments, we would love to hear from you! Email us at email@example.com.
Have an ORA Device and need help?